FAQ // Frequently Asked Questions

Italian Design Outlet is a trademark of IDO SrlS, and for over fifteen years we have been working in the field of design.

We believe in MADE IN ITALY // Because quality, passion and artisan experience are behind every creation.

We select DESIGN products // Because beauty and functionality are a combination to always be inspired by.

We sell products at OUTLET prices // Because we want to spread style in a democratic way, at the best price.

To find out more about Italian Design Outlet visit the website www.italiandesignoutlet.it on the ' About Us ' page.

In this section you will find the answers to the most frequently asked questions.

For any other information you can call our Customer Service at +39 3483553900 or send an email to [email protected] , we will be happy to answer you!

// Are the products sold on IDO original?

Yes, all the products on the site are 100% original and come directly from the manufacturers themselves or from authorized dealers.

// How can I place an order on IDO?

Buying online on IDO is easy thanks to the quick procedure. When you have identified one or more products you like, add them to the cart; a banner will notify you of the successful addition. You can then continue browsing and explore our site, otherwise by selecting the ' Proceed to checkout' button you will see the page dedicated to filling out the purchase form, where you will have to enter your personal data for billing and shipping. If it is the first time you make a purchase on IDO , your registration data will be stored to facilitate your future purchases on Italian Design Outlet .

// How can I use a discount coupon on IDO?

If you have a discount voucher, you can use it by easily entering the relevant code in the appropriate container named ' Coupons ' on the ' Cart Summary ' page and confirm by selecting the ' OK ' button. You will immediately see the discount applied and the total together with all the details.

// Can I pay by bank transfer?

Yes, it is possible to pay by bank transfer. The bank details of Italian Design Outlet , necessary to make the transfer, will be sent to you at the time of purchase. Send the payment from your reference bank and send us the Transaction Reference Code ( CRO ), which uniquely identifies the bank transaction. Your purchase will be taken over upon receipt of payment, compatibly with availability in the warehouse and / or the manufacturer.

// Can I pay by cash on delivery?

Cash on delivery is not currently provided, however we invite you to contact our customer service.

// Can I pay via PayPal?

Yes, it is possible to pay with the secure PayPal payment system. Upon confirmation of the transaction you will be directed to the PayPal site for the secure payment of the amount, which will be immediately charged to the card associated with your account. For security reasons, we only accept payments from verified PayPal accounts. Your purchase will be taken over upon receipt of payment, compatibly with availability in the warehouse and / or the manufacturer.

// Can I track my order?

Sure! Checking where your article is is very easy. Just access the ' My Account' area and click ' Order history and details '; here you can view all your orders with their specifications. By clicking on the ' Details ' button, you will be able to follow your order step-by-step, or alternatively you can follow the tracking of your shipment directly by entering the waybill number in the dedicated link that is sent to you via email the same day in which the same will start.
About 3 days before delivery, we will notify you via email that your package is about to be delivered to you.

// What are the shipping costs?

In the ' My cart ' section you will always find the shipping costs clearly indicated before confirming the purchase. They obviously vary according to the weight and volume of the items ordered. For express deliveries, therefore for not bulky items, there are no additional costs on deliveries to disadvantaged locations. The rates shown are to be considered finished and inclusive of everything.

For bulky items instead, it will not be possible to proceed directly to checkout, but you will be asked to contact us via the respective form to receive an exact quote of the shipping costs, which will also vary based on weight, volume and geographical location, as well as the ability to add certain types of services such as delivery to the floor.

For assistance at any stage of your purchase, do not hesitate to contact us at the following email: [email protected]

// Who takes care of the shipment?

Your order will be processed by our logistics service and delivered via the best couriers available on the market; we will send you an email with the tracking number and related link to access as soon as your order is entrusted to them. In the case of shipments that require special attention during transport or additional dedicated services, specialized couriers will be used who will carry out a telephone notice service to agree with you about delivery.

// Is it possible to take advantage of delivery to the floor?

The delivery service to the floor is available only for orders of bulky items and it will be possible to request it via the ' Contact us to quote the shipment ' form, on the product pages, or alternatively by sending us an email at [email protected] . This type of solution provides for an increase in the shipping cost. A specialized delivery service will call you to make an appointment and deliver the order to your entry level. Remember that the service can only be carried out in ideal conditions of viability: we kindly advise you to always check in advance that the accesses to the floor comply with these conditions (flights of stairs and sufficiently wide entrance doors). For more information, write to [email protected] .

// Can I request a shipment outside of Italy?

Yes, Italian Design Outlet ships to Italy, Europe and the main countries of the world. Indicate the country of destination during the purchase process, or send a request to [email protected] indicating the destination area and we will provide you with all the information you need. Remember that some international shipments require the payment of customs fees, which will be at your expense.

If you have any doubts, do not hesitate to write to [email protected] .

// If I have products in my cart that differ in size and weight, can I use different means of transport for delivery?

Yes, in the event that in your order there are objects of different sizes, the most suitable couriers will be automatically selected for each individual product. This can also result in a different delivery date for different items.

If you have any doubts or special requests, do not hesitate to write to [email protected] or call us at +39 3483553900 .

// How long does it take to receive the ordered products?

The shipping times of an order depend on the type and availability of the items you have chosen. Most of the products may already be available in stock, and in this case the order will normally be processed in the following 72 hours, subject to availability by the manufacturer. Other products may be put into production specifically for your order, so delivery times will be determined by the manufacturer.

We remind you that the bank transfer requires an additional 48h of verification. If your order includes items that require special attention during transport, we will contact specialized couriers whose delivery times may vary from the standard times indicated. We will take care to guarantee you the best possible service and activate a direct line between you and the courier who will make the delivery.

Italian Design Outlet undertakes to respect the estimated delivery times communicated by email. However, should any unforeseen events occur in the production or fulfillment stages, you will always be promptly notified by our team. For any questions or assistance, contact us at [email protected] .

// Can I request a special quotation to furnish an entire room ?

If you need to furnish your home, your office, a hotel or place special orders, you can contact us and request a quote suited to your needs.

Write to us at [email protected] or call +39 3483553900 .

// Can I cancel my order?

Once confirmed, the order is processed immediately, so it can only be canceled within 24 hours. The customer can, in any case, return the order by following the procedure contained in the ' Right of withdrawal ' section found in the ' Terms and conditions of use '.

// Can I return an item?

Yes, you can return the product within 14 days of receipt. You can choose whether to be refunded or to replace the product. Read the ' Terms and conditions of use '.

// What should I do when my order is delivered?

We recommend that you always check your order upon delivery. Verify that the number of packages corresponds to what is indicated in the transport document, also check the integrity of the packaging and the presence of signs of break-ins or anomalies with respect to the integrity of the content. In case of anomalies, indicate the wording "Acceptance with reserve" on the delivery note of the carrier at the time of signature, it is a formula that certifies that you have received the package, but that something may not have gone well. Then write to [email protected] reporting the delivery details. We remind you that you have 14 days to report any discrepancies and make a complaint. After this deadline, in fact, we will no longer be able to accept complaints or reports.

// I was delivered a faulty or damaged product, what should I do?

To inform us about the defect or any damage to one of the products you have purchased, we invite you to promptly photograph the packaging received and the product in question, then write to us at [email protected] and we will notify you of the simple procedures to follow to replace yours product.

Didn't find the information you were looking for? Do not hesitate to contact us!